Fast-growing UK fashion retailer END Clothing approached us with a challenge that many scaling eCommerce brands face: double duty charges on B2C exports and no in-house customs expertise to fix it.

END were recommended to us by a digital freight forwarder and needed support setting up a UK bonded warehouse that wouldn’t slow operations or compromise customer delivery.

The Challenge

Unfortunately, END had:

  • No existing customs warehouse operation.
  • High duty spend on exported goods.
  • A business growing faster than its legacy systems could keep up with.

They were also deep in the middle of ERP and WMS changes, which made integration and operational continuity a real concern, requiring expert management and planning.

Our Approach

We developed a tailored commercial proposal showing how our Duty Management System (DMS) could:

  • Automate and simplify customs processes for maximum efficiency
  • Handle duty payments via deferment to improve cash flow
  • Scale to handle 1.8–2 million declarations annually

This clear vision, backed by concrete projections, secured Adena’s decision to partner with Langdon for their bonded warehouse and customs automation.

Building the Solution

As part of the solution, we set about managing a bespoke integration with END’s evolving WMS & ERP, along with a robust parallel run to stress test the data and workflows. This resulted in a smooth go-live with no disruption to customer orders.

THE RESULTS

end Clothing now runs a fully-compliant bonded warehouse and scalable customs operation, ready for their next phase of growth. In fact, END managed £50,000 of duty deferred in the first month alone, as well as £3000 saved on B2C exports.

“Langdon turned a complex challenge into a seamless solution. They felt more like partners than suppliers.”

Stephen Wilkinson, Head of IT, END Clothing

Like what you’ve heard and interested in working with us? Get in touch at info@langdoncustoms.com. For any additional questions, please contact Sam Richardson, Commercial Director at Langdon Customs and Excise Solutions Ltd. 

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