Asked Questions

Frequently Asked Questions

A. Our in-house team of analysts, implementation specialists and customs consultants are always on hand when you need help and have extensive knowledge of the products and all things customs. From the get-go we ensure that you have training on the software with support from our analysts every step of the way.

A. Our software is designed with the user in mind and our support team is available along with extensive training that we provide when you sign up. Support is on hand throughout your journey to ensure that you are confident from day one.

A. Yes. Our customs consultants have an HMRC background and can help you prepare for this and even provide in person support if needed. Visit the Additional Services page to see the services we offer.

A. Our software is fully CDS compatible and compliant.

A. Yes. We have two in-house customs consultants with an HMRC background who can help you and your business through the changes and help you to be compliant with the new and upcoming changes.

A. Yes. We provide extensive training on the software and have our support team on hand for any queries that you may have. We can also offer extra training from our consultants on various subjects to suit your needs.

A. If you are importing non-controlled goods, you can use your EORI number instead of a frontier declaration. If your goods are controlled, you will need to submit a simplified or full frontier declaration.

A. As long as you can generate download files from your software, our systems can co-exist easily with others. During consultation, our experts can advise you how this is done and support you every step of the way.

A. Our system can show you a stock liability report which will estimate the amount of duty and VAT that you will pay at any given time. This can be extremely useful for planning purposes.

A. Yes, we have multiple cloud based solutions that do not require deployment within a client's infrastructure.

Can’t find your answer?

Send your question to us here: